Support & contact

How can we help?

Send our team a message, or check the quick fixes for the most common questions. Existing merchants and cafes considering POS Cafe are both welcome.

Jump to the contact form

Quick fixes

Step-by-step answers to the questions we hear most.

Browse all documentation

Send us a message

We reply to the email address you enter below. Tell us what you were doing, what you expected, and what happened instead.

What helps us help you

  • Which location and device you’re using.
  • Your POS Cafe tile version: open the tile and tap Settings. It’s shown at the top.
  • Screenshots or a short video. Reply to our email with them, or send them to support@poscafe.app.

We only use these details to reply to you. See our privacy policy.

Email us directly

Email
support@poscafe.app

Best for sending screenshots or a video of an issue.

Response times

We usually reply within one business day.

Thinking about POS Cafe for your cafe?

See what’s included and what it costs, then try every feature free for 21 days.

FeaturesPricingGet it on the Shopify App Store