Star CloudPRNT

Use this guide to configure your Star receipt printer for CloudPRNT via your Shopify POS Cafe app.

What is Star CloudPRNT

Star CloudPRNT is a web-based printing protocol supported on select Star printers that allows your device to fetch receipt jobs directly from the POS Cafe server over HTTP.

Compatible Printer Models

CloudPRNT is available on the following Star models:

Thermal Printers	mPOS Printers	Sticky Label Printers	Matrix Printers
TSP100IV	mC-Print2	mC-Label3	SP700
TSP143IV	mC-Print3

Note

For a full list of supported models, see the Star CloudPRNT documentation.

Prerequisites

• Star CloudPRNT-capable receipt printer (see above)
• Printer connected to your local network via Ethernet or Wi-Fi
• A computer on the same network with a web browser
• Printer serial number (default admin password) - sticker under the back cover or bottom plate
• Your Shopify POS Cafe admin credentials

Step 1: Configure in Shopify POS Cafe

1. In Shopify admin, go to Apps → POS Cafe → Locations.
2. Select your location, then under Devices click Receipt Printers.
3. Click Add printer. The Add new printer window opens.
4. Enter a Printer Name, e.g., Star Printer.
5. Set Printer Type to Star. Open the Printer Type dropdown and choose Star.
6. Under Prep Areas, select one or more prep areas. Items assigned to these prep areas are sent to this printer.
7. Click Add printer. The printer is saved straight away; there’s no save bar.

Choose Star as the Printer Type

Printer Type defaults to Epson. POS Cafe builds the printer’s Server URL from the Printer Type, and a Star printer set up with an Epson URL won’t receive print jobs. If you’ve already added the printer as Epson, click Edit in the printer’s details or its … menu, change Printer Type to Star, click Save, and copy the new Server URL.

Your printer now appears in the Printers list as Star · print server. Click it to expand it: under Setup details you’ll find its Server URL, Username and Password. You’ll paste these into the printer in Step 5, using the copy button beside each value (click the show button to see the password).

Tip

Receipt Printers Page explains the printer statuses (such as Online, Offline and Not connected yet) and how to pause a printer or clear waiting tickets.

Optional printer settings

The Add new printer window also includes these settings. To change them later, click Edit in the printer’s details or its … menu, make your changes, then click Save.

Setting	What it does
Copies	How many copies of each ticket the printer prints, from 1 to 3.
Print Individual Receipts (optional)	Prints one item per ticket. Ideal if you use sticker labels that go on individual cups.
Device Source	Print from all POS devices (recommended) sends orders from every POS device at this location. Print from specific POS devices only (advanced) lets you choose which registered POS devices (and POSCafe Online (Web) orders) print here. To see your registered devices, click POS devices on the Receipt printers page.

Step 2: Print the Network Configuration Sheet

1. Power off the printer using its main switch.
2. Wait 30 seconds.
3. Press and hold the FEED button, and turn the printer back on.
4. Continue pressing the FEED button until the network configuration sheet prints.
5. The network configuration sheet will print. (Can take up to 30 seconds.)

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Locate the IP Address on the sheet - this is your printer’s network address.

Step 3: Access the Printer’s Web Portal

1. Open a web browser on your computer.
2. Enter http://<PRINTER_IP_ADDRESS> in the address bar.
3. Press Enter to load the settings page.

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Step 4: Administrator Login & CloudPRNT Settings

1. Click Login:

   

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2. Enter Username & Password:

   

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3. Click CloudPRNT on the menu:

Step 5: Link Printer to CloudPRNT

1. Choose Enable from the dropdown list under CloudPRNT Service.
2. Copy the Server URL from the printer’s Setup details on the POS Cafe Receipt printers page and paste it into the printer’s Server URL field.
3. Copy the Username from POS Cafe and paste into the printer’s User Name field.
4. Copy the Password from POS Cafe and paste into the printer’s Password field.
5. Click Submit.

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Step 6: Saving Your Settings

1. Click Save:

   

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2. Click Execute:

   

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3. Close browser and wait for printer to reboot:

   

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Note

The printer will now reboot and apply the new settings. It will also print out a new network configuration sheet.

Step 7: Verify Prep Area Assignments

Prep areas are assigned to products in POS Cafe, not in Shopify’s collections. Make sure each item has the correct prep area:

• Several products at once: go to Apps → POS Cafe → Cafe Collections, open a collection, select the products, then click Assign prep area. The Prep area column shows each product’s current prep area.
• One product: open the product in POS Cafe and click Edit Prep Area on its Prep Area card.

Step 8: Test Printing

1. Open POS Cafe on your POS device.
2. Add a product with modifiers and complete checkout.
3. Add another product assigned to a different prep area and checkout again.
4. Confirm separate receipts print for each prep area.

Printing Speed & Latency

Note: Star printers poll for new jobs every 5 seconds by default. Due to webhook and network delays, it may take 5-10 seconds for an order to print from POS checkout.

Troubleshooting

Issue	Solution
Config Sheet Not Printing	Ensure the printer is powered and networked; hold FEED during power-on.
Cannot Access Web Interface	Verify the IP address and that your computer is on the same subnet.
Login Fails	Use the printer’s serial number as password; find it on the sticker.
Print Jobs Not Received	Check CloudPRNT is enabled and that the URL, username and password match the Server URL, Username and Password under the printer’s Setup details in POS Cafe. Also check the printer shows Star · print server under its name; an Epson URL won’t work on a Star printer.
Printer Shows Offline, Not Connected Yet or Paused	See the status badges in Receipt Printers Page. A paused printer doesn’t print new orders until you resume it.
Print Errors	Review logs under Maintenance → Logs in the Web Interface; restart the printer afterward.
Factory Reset	Hold FEED for 5 seconds at power-on to restore defaults.