Epson Server Direct Print

What is Epson Server Direct Print

Epson Server Direct Print is a feature on certain Epson models that allows your receipt printer to connect directly with the POS Cafe server to receive print jobs over the network.

Compatible Printer Models

Epson Server Direct Print is available on TM-Intelligent models, which include the TM-DT series and TM-i series:

Prerequisites

• Epson TM-Intelligent thermal receipt printer (see above)
• Printer connected to your local network via Ethernet or Wi-Fi
• A computer on the same network with a web browser
• Printer serial number (default admin password) - sticker under the back cover
• Your Shopify POS Cafe admin credentials

Step 1: Configure in Shopify POS Cafe

1. In Shopify admin, go to Apps > POS Cafe > Locations.
2. Select your location and click Receipt Printers.
3. Click Add Printer Device:
• Name: e.g., Barista Printer
• Prep Areas: select one or more stations
4. Click Save.

Step 2: Print the Network Configuration Sheet

1. Power off the printer using its main switch.
2. Wait 30 seconds, then turn the printer back on.
3. The network configuration sheet will print. (Can take up to 30 seconds.)

Locate the IP Address on the sheet - this is your printer’s network address.

Step 3: Access the Printer’s Web Portal

1. Open a web browser on your computer.
2. Enter http://<PRINTER_IP_ADDRESS> in the address bar.
3. Press Enter to load the settings page.

Step 4: Administrator Login & TMI Settings

1. Click Advanced Settings:

2. Select Administrator Login:

3. Enter the printer’s serial number as the password:

4. Navigate to TMI Settings:

5. Next, choose Server Direct Print:

Step 5: Link Printer to Server Direct Print

1. Choose Enable from the dropdown list next to Server Direct Print;
2. Copy the Server URL from POS Cafe;
3. Paste it into the printer’s URL field under Server Direct Print;
4. Copy the Username from POS Cafe and paste into the printer’s ID;
5. Copy the Password from POS Cafe and paste into the printer’s Password;
6. Click Apply, then allow the printer to restart.

Step 6: Verify Prep Area Assignments

In Shopify admin, go to Products > Collections and ensure each item is assigned to the correct prep area.

Step 7: Test Printing

1. Open POS Cafe on your POS device.
2. Add a product with modifiers and complete checkout.
3. Add another product assigned to a different prep area and checkout again.
4. Confirm separate receipts print for each prep area.

Printing Speed & Latency

Note: It can sometimes take up to 5–7 seconds for Shopify to send webhooks when a new order is placed on POS. Your printer polls our server every 5 seconds for new print jobs, so combined it can take around 10–12 seconds for an order to actually print. Usually it’s faster, but the total time depends on Shopify’s webhook delivery speed.

Troubleshooting