Troubleshooting
Something not quite right? Start here for fixes to common problems, tips from our support team, and ways to get help when you need it.
Cafe Collections warning
Seeing “We couldn’t find any Cafe Collections” in the POS tile? Follow these quick steps to fix it.
App failed to load
Experiencing a loading error in POS? This guide explains the cause (a known Shopify issue) and walks you through steps to troubleshoot and resolve it.
Network loading error
If your app only loads on certain networks (like mobile but not Wi-Fi), this guide covers possible causes like firewalls or DNS issues - and how to resolve them.