Sometimes Shopify POS may show an “App failed to load” message when launching POS Cafe. This issue can be frustrating, but we’re here to help you get back on track quickly.
What's Causing This?
This error is not caused by POS Cafe — it is a known issue from the Shopify POS platform that affects a small number of merchants. Shopify has acknowledged the issue and is actively investigating. The issue impacts the loading of POS apps, not just POS Cafe.
Recommended Steps
-
Update the Shopify POS app to the latest version:
How to update apps on iPad -
Update your iPad’s operating system:
How to update iPadOS -
Force close the Shopify POS app, then re-open it:
Watch: How to force close apps on iPad - Restart your iPad completely.
- Sign out of the Shopify POS app, then sign back in.
How to Force Close the Shopify POS App
If your staff find that the app does not automatically load, or they see an error that there are no active locations, please try the following steps to force close the Shopify POS app:
On iPad / iPhone (iOS)
- Swipe up from the bottom of the screen (or double-press the Home button) to open the app switcher.
- Find the Shopify POS app.
- Swipe it up off the top of the screen to force close it.
- Reopen Shopify POS and try loading the POS Cafe tile again.
On Android
- Tap the Recent apps button (usually a square or three-line icon), or swipe up from the bottom and hold to open recent apps.
- Find the Shopify POS app.
- Swipe it up or off the side of the screen to close it.
- Reopen Shopify POS and try loading the POS Cafe tile again.
Please do not hesitate to reach out if you have any questions or need help.
Still having trouble?
If none of the steps above work, please contact our support team. Include a screenshot of the error and confirm your iPad model and iOS version so we can help escalate the issue to Shopify.