October 2026

Changes in October 2026

New features

• Sell when the internet drops: The POS Cafe and POS Cafe - Lite tiles now open and take sales when a POS device is offline, using the menu and prices saved on the device. Orders taken offline aren’t printed or sent to Fresh KDS, even after the device reconnects, so pass them to the kitchen by hand. Offline mode needs Shopify POS 11.0 or later and a device that has already opened the tile while online. Learn more.
• Faster printing with Shopify POS printers: Kitchen tickets now print within seconds of a sale, instead of about 30 seconds later. Staff can tap Done straight away, and the Send to prep tile on the POS home screen shows any tickets still waiting, with Print now and Print all for any that didn’t print. Set up Shopify POS printing.
• Cafe discounts as kitchen notes: Tick Show on order tickets on a cafe discount, such as No Cold Foam or Kid Size, and its title now prints with the item’s choices on every order ticket and kitchen screen: Epson and Star tickets, Shopify POS printer tickets, Fresh KDS and Send to prep. It prints right after the size, before the other choices. Discounts such as Employee stay off tickets. Learn more.
• Sizes on kitchen tickets: The size of each item (for example “8 oz”) now prints on Send to prep and Shopify POS tickets, including items added with the POS Cafe - Lite tile.

POS Cafe tile

• Send to prep in about a second: Each tap of Send to prep shows “Sent to prep” at once and sends only the new items, so staff can carry on with the next cart.
• Refresh Data updates your wording straight away: After you change POS tile translations, Settings → Refresh Data now shows the new text at once, and the tile on the Shopify POS home screen, including its title, updates within about 10 seconds. No need to restart Shopify POS.
• Edit items from either tile: An item added with the POS Cafe - Lite tile can now be edited from the main POS Cafe tile, and the other way round.

Online Ordering

• Item pop-up image setting: Choose how the product photo appears in the item pop-up: Small thumbnail, Large banner or Hidden. Small thumbnail is now the default for stores that haven’t chosen one, so the pop-up is more compact and options start higher up. Change it in the theme editor. Learn more.
• Works with more themes: Fixed blank option buttons on Impulse and Archetype themes, stopped theme styles breaking the cart and pop-ups, and buttons no longer flash white on hover. Pop-up text now scales with your theme. On Wokiee and similar themes, pop-ups now open on screen, button text stays centred, headings keep their size and spacing, and no stray “Loading” text appears beside spinners. When customers translate the page in their browser, the Add to cart button, item quantities, prices and the cart count now keep updating correctly. If your custom CSS changes a heading’s line height or bottom padding, add !important. Learn more.
• Your theme’s cart stays up to date: When customers add, change or remove items in online ordering, your theme’s cart icon and cart drawer now update straight away, without reloading the page. On Horizon, Wokiee and other themes that use Shopify’s standard cart events, changes made in the theme’s cart also show in the online ordering cart.
• Change location keeps the rest of the cart: On stores with more than one location, choosing a different location now removes only the items the customer added from the POS Cafe menu, after a confirmation that says how many. Anything they added elsewhere in your store, such as products from your theme’s own pages, stays in the cart. Before, the whole cart was cleared. Learn more.
• Zapiet pickup and delivery with modifier items: When you use Zapiet for pickup and delivery, checkout now works for carts with POS Cafe items that have modifiers. Before, Zapiet’s pickup details could be dropped from those items, so its pickup rate could fail at checkout. Learn more
• Sticky menu and category links: The category menu now sits below theme bars that stay pinned under the header. Tapping a category, or opening a link to a collection, lands right on its heading, and the highlighted category stays correct as customers scroll.
• More reliable floating cart: The floating cart bar now appears correctly on stores where a caching service stores copies of the cart.
• To Go orders go straight to checkout: At a location where To Go is the only order type and “order for later” is off, the cart now picks the earliest ready time automatically and shows Checkout. Before, the button could show Select ready time and stay disabled until the customer tapped To Go.

Order tickets & KDS

• Choose what prints on order tickets: The new Order Tickets page lets you add custom line item properties (such as a name on a cup or a cake message from a product options app), item prices, the payment status and the order total to tickets on Epson and Star printers. Every option is off until you turn it on, and a preview shows a sample ticket as you choose. Your POS Cafe modifiers always print. Find it, with Native Shopify Products, in the new Printing & KDS section of Settings. Learn more.
• Route up to 1,500 products: Native Product Routing now works with up to 1,500 tagged Shopify products per store, up from 250. On the Native product routing settings page you can search the routed products, which are listed 50 at a time. Learn more.
• One item per ticket on Shopify POS printers: With Print Individual Receipts turned on, a Shopify POS printer now prints each item as its own ticket, cut separately, ready to go with its cup. Before, the items came out on one receipt. Up to 8 tickets print at a time; a bigger ticket prints as one combined ticket. Learn more.
• The car on Fresh KDS screens: Online Drive Thru and Curbside orders now start their note on Fresh KDS with the customer’s car, for example “Vehicle: Blue Toyota Corolla”, so kitchen and runners see it on every Fresh KDS view, not just Take Out. Learn more.
• No more “Standard” on tickets: A product without sizes no longer prints “Standard” under it on order tickets, Send to prep tickets or Fresh KDS. A real size or choice called Standard still prints.
• Refused tickets still print: If a printer or Fresh KDS refuses a ticket at checkout, those items now go through normal order printing instead of being missed.
• Big Epson tickets print once: Epson printers now get more time to finish a large order, from one minute up to five depending on how many tickets it has, so a big order no longer stops partway and then prints again from the start. If a large order still times out, its tickets are sent one at a time, and after three tries on a single ticket POS Cafe stops retrying it so it isn’t printed over and over.
• Tickets to check: If POS Cafe stopped retrying a ticket, its printer on the Receipt printers page shows a badge, for example 1 ticket to check, with links to the orders, so staff can make sure the kitchen has everything. Learn more.
• Chinese, Japanese and Korean on Epson tickets: Epson printers can now print Chinese, Japanese and Korean item names, choices and notes, which used to come out as question marks. Edit the printer on the Receipt printers page and choose the language under Ticket Character Set; prices and English text print as before. Learn more.
• Fewer missed and repeated tickets: A checkout ticket that couldn’t be confirmed, or that failed, now prints again automatically, once. If a POS device loses track of what it already sent, it recovers that record instead of reprinting the whole order, and items already printed when an open tab was saved aren’t printed again on its first Send to prep.

Admin

• Troubleshooting setting: The online ordering troubleshooting panel is now turned on and off in Settings → General Online Ordering Settings → Troubleshooting, instead of in the theme editor. Learn more.
• Prepare For shows the right day: The POS Cafe block on a Shopify admin order now shows the pickup day the customer chose, in the time zone of the order’s location. Before, it could show the day before when you viewed the order from a time zone ahead of the location. Learn more.
• Settings changed only in POS Cafe: POS tile translations, online ordering translations and theme settings are now view only under Settings → Custom data in Shopify admin, so they can only be changed in POS Cafe. The Order scheduling and POS translations pages now show an error if a save doesn’t go through, instead of saying it saved.
• Send to prep tile reminder: Locations that print on a Shopify POS printer now see a reminder on the Receipt printers page to add the Send to prep tile to the POS home screen.

Performance & fixes

• Clear waiting tickets: Clearing every waiting ticket on a paused printer now works when a ticket had already been sent to the printer. Before, it could show an error instead. Learn more.