Table Management: Troubleshooting & FAQ
Quick answers to common POS Cafe table-management questions. If something isn’t covered here, contact support with your store name and the location you’re working with.
Where did the “Enable open tabs” switch go?
Section titled “Where did the “Enable open tabs” switch go?”It was replaced. The setting that adds a table’s name to POS orders now lives on the dining area as “Add tables to POS draft orders”, and applies to every table in that area. Turn it on via Add Dining Area or More → Edit area. See POS Draft Orders.
Order links / QR codes won’t generate, or show “Set online ordering URL in Settings”
Section titled “Order links / QR codes won’t generate, or show “Set online ordering URL in Settings””Set your Online ordering page URL as a full URL starting with https://, under Settings → General Online Ordering Settings, then try again. See QR Codes & Online Ordering URLs.
Table names aren’t showing on my POS draft orders
Section titled “Table names aren’t showing on my POS draft orders”Check that the table’s dining area has “Add tables to POS draft orders” turned on. It’s a per-area setting, so it has to be enabled on the area the table belongs to. Areas with it on show a “POS draft orders” badge. See POS Draft Orders.
A table is listed under “Unassigned Tables”
Section titled “A table is listed under “Unassigned Tables””That table isn’t linked to a dining area. Re-create it in an area so it stays organised. See Dining Areas & Tables.
I deleted a dining area and its tables disappeared
Section titled “I deleted a dining area and its tables disappeared”That’s expected. Deleting an area also deletes every table in it, and the action can’t be undone. You’re warned before it happens. Re-create the tables (the Add Tables flow is quickest) if needed.
Nothing shows on the Open Tabs page
Section titled “Nothing shows on the Open Tabs page”The Open Tabs page only lists open Shopify draft orders from POS that have a table assigned. If it’s empty, no drafts with a table are open yet. If you see a note that open drafts were found “but none had a table assignment”, those drafts were saved without a table being selected in the POS Cafe tile. Open Tabs also only reads the 100 most recently updated open drafts.
Online orders placed from a table QR code never appear on Open Tabs: they’re regular Shopify orders, not drafts.
Does the “Add tables to POS draft orders” setting affect Open Tabs?
Section titled “Does the “Add tables to POS draft orders” setting affect Open Tabs?”No. The table is recorded on the order whenever staff select it in the POS Cafe tile, so drafts show on Open Tabs whether the setting is on or off. The setting only adds the table’s name as a $0 line on the order.
I renamed a table: do I need to reprint its QR code?
Section titled “I renamed a table: do I need to reprint its QR code?”Yes, we recommend it. Each table’s link includes the table’s name, and QR codes are generated from the saved name when you download them. After renaming, re-download and reprint that area’s QR codes so the printed codes match. See QR Codes & Online Ordering URLs.
I see tables or areas from a different location
Section titled “I see tables or areas from a different location”Tables and areas are scoped to their location and shouldn’t appear under another. If you ever see one that doesn’t belong, contact support with the location and table names.